The tables below show the package prices of the popular EK model.
EK2.0 + NC Back To Wall (concealed cistern)
* Utilising the existing concealed cistern
EK Washlet 2.0
NC Back to wall WC
Retail Price Tota
EK2.0 + MH Close Coupled (exposed cistern)
EK Washlet 2.0
MH Floor-standing WC
MH Ceramio Cistern
Retail Price Total
We offer 10% discounts on other TOTO products too.
＼ Contact us ／
We provide replacement work as well.
Below we’ve answered some of the most frequently asked questions about toilet replacement.
Q1: Do you provide replacement work?
A: Yes, we do. Our replacement work covers Greater London, within the M25.
Q2: How much will the replacement work cost?
A: The replacement work is £750 + VAT, including electrical work, plumbing work and disposal of the existing toilet.
Q3: Do you provide warranties?
A: In addition to the 2-year product warranty from the manufacturer, we provide a 2 -year construction warranty.
Q4: How long is the delivery time of the products?
A: We will confirm the lead time for your chosen product but it usually takes 1 to 3 weeks.
Q5: Does the toilet replacement need any redecoration or retiling in the bathroom?
A: No, normally it doesn’t. If the wall or floor needs repairing, we will provide an estimate in advance.
Q6: Is it possible to attach a Washlet to the existing toilet pan?
A: No, the existing toilet pan needs to be replaced to be compatible with the Washlet.
Q7: The existing toilet has a cistern concealed in the wall. Does it need replacing?
A: No, normally, we keep the existing concealed cistern and flush plate as they are and connect a new TOTO toilet. If the existing concealed cistern and flush plate are not working properly, we will check if we need to demolish and repair the wall and give you an estimated cost.
Q8: Does the limescale buildup cause problems to the Washlet?
A: TOTO UK recommends using a water softener in hard water areas. In most houses, the water softeners are not used for toilets, but we have installed many Washlets in London over 15 years and there has been no problem with limescale buildup. (All models have a self-cleaning function and a spare nozzle.)
Q9: The water pressure in my house is low. Will it be ok?
A: The Washlet's water supply needs 1-10 bar pressure. If the water supply for the toilet is from the mains, the pressure is strong enough in most cases. If it's supplied from a water tank in the loft, the pressure will be too low to install the Washlet.
Q10: What is a direct and indirect water supply system?
A: A direct water system is supplied straight from the mains, and the indirect water system is supplied by a tank in the loft, using gravity. See the drawings below.
Direct water system
Indirect water system
Q11: If there is a water tank in the loft, does it mean the Washlet cannot be installed because of low water pressure?
A: If the water tank is refilled after flushing the toilet, that means it is an indirect water system and the pressure is too low to install the Washlet. If the water tank is empty and not in use, that means the water supply is directly from the mains and there is enough pressure to install the Washlet.
▼Reference image of a water tank in the loft
Another way to check whether you have a direct or indirect water supply is through which type of gas boiler you have. If your gas boiler is a Combi boiler, your house’s water supply is direct and the Washlet can be installed. Many houses in London now have Combi boilers.
Q12: My flat doesn’t have a water tank in the attic. Does it mean the water is supplied directly from the main water?
A: Yes. Most flat blocks use a direct water system, so the Washlet can be installed if the building does not have a water tank in the attic.
Q13: How do you get the power for the Washlet?
A: The power for the Washlet will be supplied from the nearest socket outlet. Generally, the power cannot be supplied from a shaver socket. (In many cases, the shaver socket is connected to the lighting circuit and the Washlet might affect the lights.)
Please send us photos of your toilet and a floor plan showing the location of the nearest power socket. (We normally spur off from a power socket in an adjacent bedroom or corridor.)